How do I contact Worbit support?

Find the platform's support chat, official email address, service hours and the information that helps explain your issue.

If you are signed in, you can contact support within the platform.

Open the chat

In the wider layout, open Billetera (Wallet) and select ¿Necesitas ayuda? (Need help?). You may also find the Abrir soporte (Open support) control.
Read the options in the support window and choose the relevant topic. Options may cover deposits, withdrawal requests, account access or speaking to a person.
Select the topic related to your issue or type your question in Escriba un mensaje (Write a message).

If you cannot sign in or find the chat, use the official email address: support@worbit.io.

What information should I provide?

Explain what you were trying to do, what happened and which message appeared. For payments, include the method, date and amount, and keep your payment receipt available.

Do not share passwords, authenticator codes or recovery keys. If support requests an identity check to reset 2FA, follow the instructions in the official chat. See how to request authenticator recovery.

The Soporte (Support) icon in the lower-left corner of the wider layout. Select it to open in-platform support. Select the image to enlarge it.

Support hours and response time

Support is available from 07:00 to 00:00 (midnight), in your country's time zone. Response times range from 15 minutes to 48 hours, including chat. Opening the chat does not guarantee an immediate response. Keep information about your case in the same conversation and follow the instructions you receive.