First, identify what is missing: a code to participate in Rewards, the result of opening a chest or a reward to redeem. These are different stages.
Check the activity that should generate a code
Check the relevant rule in how Rewards works. The programme counts eligible real-account activity; do not treat demo activity as having the same effect.
Under the rules reviewed, accumulated deposits of 20 USD and sets of 20 trades can generate codes, each under its own criteria. Check the records and period before concluding that a code is missing. Other mechanisms, such as activity streaks and rankings, have their own conditions.
Check the code's validity and type
- Check whether the code opens a chest or redeems a reward.
- Check whether it has already been used.
- Check its validity: the rules reviewed specify three days for participation codes.
- Read the exact message if an error appears when using or redeeming it.
Do not publish your code in publicly visible support screenshots or on social media.
If you opened a chest but cannot identify the prize
Check the displayed result and redemption instructions. Do not assume every prize is automatically credited as withdrawable funds. See chests and rewards and how to get codes.
What to send support
Explain which stage failed, the relevant activity, date, time and displayed message. Include a screenshot without exposing complete codes. Say whether the code appeared but failed, or never appeared at all. Support can check the activity and guide you through redemption.
See how to open in-platform support. If you cannot sign in to the platform, use support@worbit.io.