If a trade ends in a tie, the amount used for the trade returns to your wallet. There is no additional profit in that return.
Consider a simple example
Imagine you opened a 10 USD trade. If it ends in a tie, the 10 USD returns to your wallet. You do not receive 10 USD in profit: you get back the amount you used.
| Item | Example |
|---|---|
| Amount used | 10 USD |
| Amount returned for a tie | 10 USD |
| Additional profit | 0 USD |
How to check
- Open Operaciones (Trades) in the account where you placed the trade.
- Find the matching asset, amount and time.
- Open the details and check whether the trade has closed.
- Check the result and the corresponding wallet balance.
If there are other trades or movements around the same time, do not compare only two total balances without separating the events. Use the trade ID to request a check.
The chart looks like the same price. Is that enough?
Do not conclude that a trade tied just because the line appears at the same height or rounded numbers look identical. Check the recorded result. The platform's precision and comparison rule must match the trade's product type.
A dash in the result field while En progreso (In progress) is displayed does not mean a tie either: it may indicate the trade has not yet finished.
The amount does not seem to have returned
Give support the trade's ID, amount, asset, demo/real account and time. Ask them to check the result classification and return of funds. Do not open another trade to try to correct the balance.
See profit versus return of the investment and how to request a review.