You can request a check from support. Start with the trade record, its ID and the details needed to identify exactly what happened.
Gather the details
- Open Operaciones (Trades) and find the correct card.
- Open its details.
- Copy the ID using the icon beside the identifier under Información (Information).
- Note the demo/real account, full asset name, direction, amount and percentage.
- Record the displayed opening and closing prices and times, and the result.
Explain your question
Rather than only saying “the result is wrong”, describe the difference: a price that does not match a screenshot, an unrecognised trade, an unexpected time or a result you do not understand.
Example: “Please review trade [ID], account [demo/real], asset [name], direction [Arriba/Abajo], amount [value]. The stated close is [time and time zone]. My question is [description]. I have attached the record screenshot.”
If comparing with another chart
Provide the source, exact instrument, time and time zone. Explain whether the asset is OTC. An external image without these details may not allow a proper comparison.
Send through official support
Use in-platform support and keep the case reference or conversation. If you cannot access it, use support@worbit.io. Do not send passwords, temporary codes or security keys.
What should I expect?
Ask for a record check and an explanation of the criterion applied. Opening a case does not imply an error occurred or that money will be returned. Wait for the specific review and check that the reply addresses your question.
If information is missing, add it to the same conversation with the ID to preserve context. Do not make further trades to try to prove or offset the disputed result.
See how to read history and how ties work.