Worbit's market operates 24 hours a day, 7 days a week. If a particular asset is locked or unavailable, check the displayed notice to identify the reason.
Start by distinguishing an asset missing from search from an asset that appears with a restriction notice. The next steps depend on what the screen shows.
Review your search
- Open Añadir activo (Add asset) at the top of the platform.
- Check the selected tab and category.
- Select Todos los activos (All assets) and search by name or symbol.
- Check the full name, including labels such as OTC.
Favoritos (Favourites) only shows items you marked. Not finding an asset in that filter does not mean it has been removed from the platform.
Read the notice beside the asset
If the interface indicates a VIP requirement, check your level in Trader Vip and the applicable benefits. If it shows another availability message, note the wording: do not assume it is an account problem.
See what to check if your VIP level has not updated when the restriction relates to that programme. Avoid depositing just to try to remove a restriction whose cause has not been confirmed.
If the chart will not load
Check that the correct asset is selected, loading has finished and whether the panel shows a message. Follow the loading troubleshooting steps. A display issue does not confirm that the asset is unavailable to every account.
Ask for a check
Send support the asset name, tab, filter, date, time and a screenshot of the notice. Say whether the problem affects only that asset. Availability and conditions may vary; support needs to confirm the specific reason.
See how to open in-platform support. If you cannot sign in to the platform, use support@worbit.io.