Before assuming there is an error, check which period your activity belongs to. The programme assesses activity weekly, with benefits scheduled for the following week under the applicable rules.
Check your current level
- Open Trader Vip.
- Check the displayed level and criteria.
- Compare the requirements with your eligible deposits and trades for the period.
- Check whether you are expecting an update in the same week you met the requirements or the following week.
Review the requirements
For the regular weekly route, check both the number of eligible deposits and the required number of trades. Do not confuse the total amount deposited with the number of deposits, or count a bonus as your own deposit. See VIP levels and criteria.
If you took part in a special Diamond offer
Check which rule applies: a first approved eligible deposit of at least 100 USD, or two approved eligible deposits within the initial window defined by the programme. These offers have their own rules and are separate from the regular weekly route.
For the two-deposit condition, the window runs from approval of the first deposit until 23:59:59 on the sixth day after that, in Caracas time. Check the approval dates. Activation is scheduled for the following week; the initial offer does not guarantee automatic renewal indefinitely.
If the expected update has not appeared
Tell support your current level, expected level, the rule you believe you met, deposit approval dates and the period of your trades. Ask them to check eligibility and assessment, without repeating deposits just to test an update.
For cashback questions, see how to claim and check your VIP cashback. VIP level and claiming cashback are separate steps. Also check the official programme rules.
See how to open in-platform support. If you cannot sign in to the platform, use support@worbit.io.