VIP and cashback
Review VIP levels, qualification and renewal requirements, benefits and the rules for calculating and claiming cashback.
How do I check my VIP level and benefits?
Find your current VIP level, review each level's benefits and distinguish an advertised benefit from one active on your account.
How do I reach and maintain a VIP level?
Review weekly targets, the schedule and renewal conditions to understand when your VIP level can increase or decrease.
Which deposits and trades count towards VIP status?
Distinguish eligible activity from other transactions and review the deposit and trading criteria used for VIP qualification.
How does special Diamond access work?
Review special Diamond qualification conditions, the initial deposit window and when the benefits take effect.
My VIP level has not updated. What should I check?
Review the period, eligible deposits and trades before comparing your expected VIP level with the level active on your account.
How is VIP cashback calculated?
Understand the calculation base, rates by level and examples of cashback for weeks with an eligible net negative result.
How do I claim VIP cashback and check the credit?
Find the available amount, check the Saturday claim window and review your history and real balance after claiming cashback.