If you have lost access to your email, the next steps depend on whether you can still sign in to Worbit. Recovering your mailbox and recovering your platform account are separate processes.
If you are still signed in to Worbit
- Open in-platform support through the Soporte (Support) icon.
- Explain that you have lost access to your registered email and say whether you still remember your platform password.
- Ask for guidance on recovering access or updating your account email.
- Wait for verification instructions before sending documents.
Under Perfil → Cuenta (Profile → Account), the Email field may be locked for editing. Changing your nickname does not change your email address.
If you also cannot sign in to Worbit
- Try recovering your mailbox through your email provider's official channels.
- If you recover it, follow Worbit password recovery if needed.
- If you cannot recover it, contact the official support email address and explain that your registered email is inaccessible.
Give official support the affected account's email address and an address where you can receive their reply. Do not send passwords or authentication codes. Support will explain which evidence is required.
How do I know it is resolved?
Check support's final instructions, access to your account and receipt of messages at the confirmed address. Do not consider an email change complete just because you submitted a request.
See how to open in-platform support. If you cannot sign in to the platform, use support@worbit.io.