Account and security
Find guides to account access, identity verification, Google Authenticator and managing your account details.
I forgot my password. How do I regain access?
Learn how to start password recovery using your registered email address and what to check if you cannot complete the process.
How do I confirm my email if the message is missing?
Follow the confirmation instructions and check your registered address, spam folder and available options if the email does not arrive.
I lost access to my registered email. What can I do?
Learn how to seek help when you cannot access your account email and what to tell support without sharing your credentials.
My account is blocked or a feature is restricted
Identify whether the issue affects account access or a feature, review notices and prepare your query for official support.
How do I verify my identity on Worbit?
Find identity verification, check accepted documents and understand the document submission and KYC review stages.
Which documents can I use to verify my identity?
Learn about using a national identity document or passport for KYC and what to check before preparing images for submission.
How do I prepare document photos and a selfie?
Check how to take readable document photos and prepare a selfie when support requests one to verify your identity.
My identity document was rejected. What should I check?
Check your KYC status, review the rejection reason and prepare a correction using the platform's instructions and support guidance.
My KYC has been under review for over 72 hours
Check your verification status and find out what details to send support if identity review exceeds the stated timeframe.
How do I set up Google Authenticator?
Learn where to set up Google Authenticator, how to link your account and what to check to confirm that two-factor authentication is active.
My Google Authenticator code is not working
Check that you are using the code generated for Worbit in Google Authenticator and find out what to do if the platform rejects it.
I lost access to Google Authenticator. What should I do?
Find out how to ask for help resetting your authenticator and what identity verification the official support team requires.
How do I change the language and view my details?
Find your account preferences and details, and learn how to contact support when you need to correct personal information.
My personal details are incorrect. How do I fix them?
Learn how to ask support to correct personal details and about the identity verification needed to process the request.
Can I have more than one Worbit account?
Review the one-account-per-document rule and what to do if you have questions about an existing registration or account access.
How do I identify Worbit's official channels?
Check official channels and learn which details not to share to protect your account from suspicious contacts or links.
I suspect unauthorised access to my account
Review activity and seek help through official channels if you suspect someone else has accessed your Worbit account.
How do I close my Worbit account?
Distinguish closing your account from signing out, review balances and pending requests, and understand the closure confirmation step.