If you found activity you do not recognise, prioritise protecting access and notifying official support. Do not wait to identify the person before asking for help.
Use a trusted device
Open the official website directly in your browser. If you suspect the device is compromised, use another trusted device to contact support and recover access. Do not follow links sent by the suspicious person.
Protect your password and email
If your password may have been exposed, use the official change procedure or password recovery. Choose a unique password. Also protect your registered email through your email provider's security controls.
Do not disable Google Authenticator to try to resolve suspected access. If you have lost control of the authenticator or noticed a change you do not recognise, tell support and follow 2FA recovery.
Notify Worbit support
Explain that you suspect unauthorised access and ask them to assess account-protection measures and requests in progress. If you are still signed in, use in-platform support. Otherwise, email support@worbit.io.
Record what you do not recognise
- The date and time you noticed the problem.
- Messages or detail changes you did not request.
- Deposits or withdrawals in Cartera → Historial (Wallet → History).
- Trades under Operaciones (Trades).
- Relevant references and screenshots, without passwords or codes.
Report the facts to support. Do not make new trades or transfers to test whether another person still has access.
Check the advised resolution
After following the instructions, confirm the status of your account and disputed activity with support. Being able to sign in again does not, by itself, prove that all earlier sessions have been closed.
See how to identify official channels and loss of email access.
If needed, see how to contact in-platform support. Without platform access, email support@worbit.io.