When you need help, start with Worbit's own website and support. A matching name, photo or logo does not prove that a contact is official.
Open the correct address
- Website: worbit.io.
- Platform: broker.worbit.io, accessible through Entrar (Sign in) on the website.
- Support: in-platform support and support@worbit.io, also listed on the official website.
Check the full address in your browser's address bar before entering credentials. Check links received in messages and sponsored search results. A padlock or HTTPS connection alone does not prove that a website belongs to Worbit.
Protect the details that grant account access
Do not share your password, Google Authenticator code, setup QR code, authenticator secret key or wallet recovery phrase. Do not give remote access to your device to a contact promising to resolve a withdrawal or recover funds.
Identity verification does not mean handing over your password
Some processes, such as 2FA recovery, require proof of identity. Under the confirmed procedure, signed-in users are guided by in-platform support to send a selfie holding their identity document. Follow the official channel's instructions; do not send this material to group contacts or unknown profiles. See authenticator recovery.
I received a payment request to release my withdrawal
Before paying, open the platform through the official address and ask in-platform support to confirm. Do not rely only on the contact or link that sent the payment request as proof of legitimacy.
I already gave information to a suspicious contact
Stop communicating with them, save the messages and follow the steps for suspected unauthorised access. If you made a payment, also notify the sending financial service through its official channels.
If needed, see how to contact in-platform support. Without platform access, email support@worbit.io.