Identity verification can take up to 72 hours. If that period has passed, check your submission status before contacting support.
Check the current status
- Open Perfil → Verificación de identidad (Profile → Identity verification).
- Read the status and any notes displayed.
- If it was rejected, check the reason and follow how to correct a rejected document submission.
- If it is still under review, note when you completed the submission and contact in-platform support.
Selecting a photo alone does not mean the document was submitted. Check that the screen shows the submission was received. Avoid repeatedly resubmitting while review is in progress.
Prepare information for support
- The approximate submission date and time, including your time zone.
- The status displayed in verification.
- Any error message or correction request.
- A screenshot of the status without unnecessarily exposing document details.
You can write: “I submitted my verification on [date and time]. More than 72 hours have passed and the status is still [status]. Could you check whether any information is missing?”
Can I withdraw while I wait?
To request a withdrawal, you need approved KYC, active Google Authenticator and a confirmed email address. Submitting documents alone does not mean approval. See how to request a withdrawal.
See how to open in-platform support. If you cannot sign in to the platform, use support@worbit.io.