Only one account per document is allowed. Do not use the same document to register or verify another account. Worbit’s Terms and Conditions, under Usos prohibidos y ley aplicable (Prohibited uses and applicable law), prohibit this practice.
I forgot how to access my account
Use password recovery if you still have access to the registered email. If you lost email, authenticator or another access method, contact support and follow recovery. A new registration does not restore the old account’s funds or history.
I created another account by mistake
- Avoid continuing to use both while clarifying the situation.
- Contact official support and report possible duplication.
- Explain which account you used previously and which was created by mistake. Provide requested identifiers only through the official channel.
- Wait for guidance before closing an account or moving funds to try to resolve it yourself.
Do not assume support can merge accounts, transfer history, combine benefits or automatically decide which registration remains. Handling depends on the case review.
Are demo and real accounts two prohibited accounts?
Switching between demo and real funds within the same login is a platform feature explained in the demo-versus-real guide. It is not the same as creating multiple user registrations.
What about family members or shared devices?
The multiple-account rule alone does not explain every condition for different people using one device. Ask support about your case. Do not share credentials or use another person’s account or documents.
See also: password recovery · demo and real accounts · Google Authenticator recovery · recovery without email access.