The requested code is in the Google Authenticator app on your phone. It does not arrive by email, SMS or chat message. Open the app and find the entry for your Worbit account. Do not use a code for another platform.
Find the correct code
- Open Google Authenticator on the device where you set up Worbit's protection.
- Find the Worbit entry and check the account identifier, especially if there is more than one.
- Use the temporary code currently displayed.
- If it is about to change, wait for the next code and enter it before it expires.
The app can generate codes without a connection. Refreshing your inbox will not make this code arrive.
If the code is shown as invalid
- Check that you selected the Worbit entry and the correct account.
- Check the date, time and time zone in your phone's settings. Enable automatic adjustment when available.
- Reopen the authenticator and try a new code.
Current Google Authenticator versions use your device's system time; you do not need to look for a time-correction menu inside the app. See Google Authenticator guidance.
I cannot find Worbit in the app
Check that you are using the device you set up. If you synced your codes, also check the selected Google Account. If you have lost authenticator access, follow the 2FA recovery process: support can guide you through identity checks and a reset.
Is the code required for withdrawals?
Yes. To request a withdrawal, you need a confirmed email address, approved KYC and active Google Authenticator. See how to request a withdrawal. If you have not set up this protection yet, follow how to enable Google Authenticator.
If the error continues, tell support the message and the step where it appears. Do not send your temporary code, setup QR code or secret key during support conversations.
See how to open in-platform support. If you cannot sign in to the platform, use support@worbit.io.