If it is difficult to stop, or you feel you need to continue to recover losses, take a break. You do not need another trade to end the day or to recover lost money before leaving.
Recognise warning signs
- Trading longer or with more money than intended.
- Increasing the amount after losses to try to recover quickly.
- Using money for essential expenses or borrowing to continue.
- Hiding losses or giving up sleep, work or time with others to watch the platform.
- Feeling unable to stop even when you want to.
These signs are not a diagnosis, but are reasons to take the situation seriously and seek support. Chasing losses and borrowing also appear in NHS guidance on risky behaviours.
Stop submitting new trades
Stop opening trades and making deposits. Sign out when you can and step away from the screen. Do not switch accounts or assets to continue trying to recover losses.
An open trade cannot be cancelled; signing out does not cancel it. Check its record later without placing another trade to offset it.
Create space for a break
Turn off notifications that encourage you to return, remove shortcuts if helpful and speak with someone you trust. You do not need to share passwords to ask for support.
If you want to restrict access, contact support and explain that you need a break or account-closure guidance. Ask which mechanisms are available; do not assume temporary blocking, automatic limits or self-exclusion exist without platform confirmation.
Seek appropriate help
If difficulty stopping continues, seek a mental health professional or a service specialising in compulsive behaviours in your region. If losses have affected your finances, also seek independent financial guidance. Platform technical support does not replace this help.
Do not treat the next trade as the solution
A win does not remove the next trade's risk, and increasing the amount may increase losses. The break is about protecting your well-being and essential spending, not creating a strategy to recover money.
See contacting support and requesting account closure. Before closing, clarify how balances and pending requests will be handled.