Yes. You can cancel a withdrawal while it is pending. Before acting, check that you are viewing the correct request and its status is still pending.
Find the withdrawal
- Open Billetera / Cartera → Historial (Wallet → History).
- Find the request by amount, method and date.
- Check the current status. Pendiente means Pending.
- Check the options available for that request. If you cannot find cancellation, ask in-platform support for help and provide the withdrawal reference.
If you entered an incorrect destination
Request cancellation while the withdrawal is pending. Do not submit a new request to correct the previous one: changing a new form does not change a request already submitted.
When contacting support, write: “I want to cancel the pending withdrawal of [amount], requested on [date]. The reference is [reference]. I entered [describe the problem].” Do not share wallet private keys or recovery phrases.
Check the confirmation
After completing the process, check the status in history. Your balance is only debited when the withdrawal is completed; while the request is pending, the money remains in your account. Cancelling a pending request therefore does not mean waiting for money already sent to be returned. Opening the request or sending support a message is not confirmation of cancellation.
If the status has already changed, ask support for the appropriate guidance. The cancellation option described here applies to pending withdrawals; do not assume that a payment already sent can be stopped.
Is cancelling a withdrawal the same as cancelling a bonus?
No. Cancelling a withdrawal concerns the withdrawal request. Cancelling a bonus causes the loss of bonus wallet funds and gains. Check which action you are choosing.
See how to contact support and a completed withdrawal that has not arrived.
Can a request be cancelled because of insufficient funds?
Yes. Because the money remains in your account while the request is pending, it must stay available to make the withdrawal. If the balance is insufficient, the request will be cancelled. The 3% fee is deducted on withdrawal approval.