Start by comparing the request with the destination you entered. Check the status displayed on the platform separately from the availability of money at the destination.
Find the correct withdrawal
- Open Cartera → Historial (Wallet → History).
- Check the date, amount and method to avoid mixing up requests.
- Note the status exactly as displayed and review the available details.
- Keep the request reference or receipt available, if provided.
Check receipt at the destination
- Cryptocurrency: check the currency, network and destination address. See whether the receiving service shows a transaction awaiting credit.
Withdrawals are paid in cryptocurrency. If the destination is an exchange or another platform, it may have its own crediting stage. Ask Worbit support for the transfer details, when available, to compare with the receiving service.
Ask support to check
Send the amount, method, date, time, status and reference. Explain: “The withdrawal shows [status], but it does not appear at the destination I entered. Could you check the transfer and provide the payment reference?”
For cryptocurrency, the network transaction identifier, known as the hash or TXID, can help with the check. Share it only where needed for support, together with the relevant network. Never send a recovery phrase or private key.
While you wait
Do not make another withdrawal to try to fix the previous one. Do not transfer money to an outside contact promising to release the funds. Keep your case reference and check the response before taking another action.
See withdrawal times and how to recognise official channels.
If needed, see how to contact in-platform support. Without platform access, email support@worbit.io.