A withdrawal has separate stages: platform review and approval, payment processing and receipt at the destination. An approval timeframe is not a promise that the money will already be in your destination wallet at that moment.
Understand the general timeframe
The withdrawal policy states internal processing of 1 to 5 business days, plus the time needed by the payment provider. Check the status and method conditions to track your request.
Check whether a VIP benefit applies
The official page lists these approval times by level:
| Level | Advertised approval time |
|---|---|
| Bronze | 48 hours |
| Silver | 24 hours |
| Gold | 12 hours |
| Diamond | Instant, subject to eligibility and review |
These times do not represent final receipt. Instant approval depends on checks such as balance, identity, bonus conditions, restrictions and payment method. Check the VIP rules and the level actually active on your account.
Track your request
- Open Cartera → Historial (Wallet → History).
- Find the withdrawal by amount, method and date.
- Read the status and available details.
- If information is requested, follow official support's instructions.
When should I ask for a check?
Contact support if the stated timeframe for your request has passed, a message is unclear or the platform shows completion without receipt. Provide the date, time, amount, method and status.
Do not confuse KYC review, which can take up to 72 hours, with a withdrawal's timeframe. They are separate processes. See KYC under review and a completed withdrawal that has not arrived.
If needed, see how to contact in-platform support. Without platform access, email support@worbit.io.
Why can receipt take longer after approval?
The times above refer to approval. Receipt in your wallet also depends on processing over the BSC (BEP20) network, which may experience delays. Even Diamond instant approval does not guarantee immediate arrival in your wallet.
Does the Diamond benefit guarantee approval in every situation?
Instant approval depends on the request's eligibility, including balance, identity, bonus conditions, restrictions, method and applicable financial limit. Under the VIP rules, that limit considers historical eligible deposits minus paid or committed withdrawals. If the conditions are not met, the request may be sent for review.
The benefit does not change the general limits of 10 to 1,000 USD per request or waive the requirements for a confirmed email address, approved KYC and active Google Authenticator. A card displaying Retiro Inst. (Instant withdrawal) does not prove that your request has already been approved or sent. Check withdrawal fees and limits.