Before trying again, check whether you were charged. A rejected or cancelled status alone does not establish what happened at your bank or sending wallet.
Check both records
- Open Cartera → Historial (Wallet → History) and find the attempt by amount, method and time.
- Read the status and available details.
- Check the app for your bank, payment service or wallet.
- Compare whether the transaction was debited, is pending or was not made.
Choose the next step
| What you found | What to do |
|---|---|
| Money was debited or the sending service shows a pending payment | Contact support before repeating it. Keep the receipt and transaction identifier available. |
| The sending service confirms that payment was not made | Check the details, limits and rejection reason. After resolving the cause, start a new attempt through the platform. |
| The records differ or are unclear | Ask support to check, without assuming that money was lost or already returned. |
When preparing a new attempt
Select a method currently available for your account, review the details and use the new attempt's instructions. Do not automatically reuse a QR code, reference or instructions from a cancelled transaction. If you intend to use a bonus, check coupon application again before paying.
What should I send support?
Provide the method, amount, date, time, status and transaction identifier, plus the receipt if money was debited. Do not send bank passwords, authentication codes or full card details.
See also what to do if you deposited but the balance has not appeared, payment history and coupon problems.
See how to open in-platform support. If you cannot sign in to the platform, use support@worbit.io.
Deposit amounts, fees and timing
The minimum deposit is 10 USD. The maximum depends on the payment method; check it on the deposit screen. Deposit fees range from 3% to 7% and are deducted from the amount credited. Conversion for local-currency payments is displayed at checkout, and your Worbit balance is credited in USD. See deposit limits, fees, conversion and what to check before paying.
A deposit may be credited instantly or take up to 72 hours, including delays caused by banking issues. If you paid after the payment request expired, contact support and provide your receipt. Do not make a new payment to try to resolve the previous one.