Do not make a second transfer to try to correct the first. Collect the transfer details and ask for a review through official channels. Whether recovery is possible depends on the case; do not expect an automatic refund.
Check what you sent
Find the transfer in the sending service and note:
- The currency and quantity sent.
- The network used.
- The destination address.
- The date, time and status.
- The transaction identifier, known as a hash or TXID, when available.
Compare with the deposit instructions
Open the instructions for that deposit in Worbit and compare the currency, network and destination. In the USDT - BSC flow, the interface instructs you to send USDT over BSC. Selecting USDT at the sending service is not enough: the network must also match.
If the details match and your concern is only about crediting, see what to do if you deposited but the balance has not appeared.
Contact the services involved
Tell Worbit support which details differ and provide the transaction information. If the sending service still shows the transfer as processing, also ask that service about the options currently available.
Request an assessment and wait for guidance. Do not send recovery phrases, private keys, passwords or temporary codes. Someone promising guaranteed recovery in exchange for a new transfer is not a substitute for official support.
Before another deposit
Use the current instructions generated by the platform. Check the currency, network and full address before authorising the transfer in the sending service. Do not automatically reuse an old QR-code screenshot.
See depositing through USDT - BSC and official channels.
If needed, see how to contact in-platform support. Without platform access, email support@worbit.io.